VALD Client Success
At VALD, we care deeply about your client experience. The Client Success team’s goal is to ensure that you are well-supported throughout your journey with us and get value out of your technology.
Our growing team of multidisciplinary performance and health experts work hard to provide you with the opportunity to learn and develop your system knowledge, whilst offering a plethora of applied industry experience to support you in navigating implementation of VALD technology in your unique setting.
We strive to make every interaction with us seamless, positive, and consistent for your success.
Welcome to VALD
North America
Karim Derqaoui
Languages: English
Prior to working with VALD’s Client Success team, Karim had spent over a decade working with elite football clubs in a variety of coaching roles. Earning his Masters in Exercise Physiology, Karim is the key Client Success contact for our high-performance clients in the Americas region.
Erica Searfoss
Languages: English
Erica studied kinesiology and exercise science in her undergraduate program and went on to receive her Doctorate in Physical Therapy. Erica has experience working as a Physical Therapist in the Washington, DC and northern Virginia area where she practiced as a clinician in out-patient, acute care, home health, and in-patient rehabilitation. Erica brings her extensive clinical background when assisting clients in the Americas region.
Gabriel Manoel
Languages: English
Prior to joining VALD, Gabriel spent over a decade in elite professional sport and clinical practice in the United States, working within various roles across rehabilitation, performance, and sports science. Gabriel holds a bachelor’s degree in Kinesiology and a clinical doctorate in Physical Therapy. Gabriel utilizes his clinical expertise and applied knowledge to better assist clients in The Americas.
Michael Dhaliwal
Languages: English
Michael lives in British Columbia, Canada, and has worked with in various performance and health settings including sport science, high performance sport, and rehabilitation. He holds a bachelor’s degree in Physical Education and Coaching and is a certified Strength and Conditioning Coach. Currently Michael is completing his MSc in Kinesiology with a specialization in Skill Acquisition. Michael’s expertise focuses on knowledge translation about collecting accurate and reliable data and allowing for application of that data to inform the decision-making process.
Caroline Smith
Languages: English
Prior to joining the Client Success team, Caroline amassed experience collaborating with collegiate-level athletes, with a focus in football, baseball, and basketball. Possessing a bachelor's degree in Kinesiology, she is presently pursuing a Masters in Science with a specialization in Sports Performance and Coaching. Caroline's expertise is more effectively applied in the performance sector of sports, utilizing biomechanics and objective data.
Tom Milroy
Languages: English
Prior to joining VALD, Tom spent over 10 years working in elite collegiate and professional sport as a Sports Scientist, Strength & Conditioning coach, and High-Performance Director. He holds a Master’s degree in Health and Human Performance, and has worked with athletes across all sports in rehab, return to play and performance enhancement settings. Tom applies his practical experiences to help clients in the Americas.
Europe & United Kingdom
Scott Vallance
Languages: English
Scott has previously worked as a Sport Scientist and Strength & Conditioning Coach within professional sports clubs in the UK. Scott uses his vast knowledge and experience to assist clients in the UK, Europe, and African regions.
Luke van Zyl
Languages: English
Luke is a Physiotherapist with a decade experience in elite sport. He has worked with elite football teams including The Premier League and WSL, where VALD technologies were instrumental in his clinical routine for rehabilitation, monitoring, and training purposes. Luke applies his knowledge and experience to help clinicians maximise their VALD products to improve patient care and workflow efficiency.
Lucas Galmiche
Languages: French & English
Lucas has conducted research into biomechanics and exercise physiology’s protocols with some of the best athletes in France. Lucas leverages his background in Sport Sciences when assisting our clients in Europe.
Johannes Zimmer
Languages: German & English
Johannes holds a Master of Science in Diagnostics and Intervention in Elite Sports from universities in Leipzig and Stockholm. He has built a career working in elite sports institutions by focusing on sports science research and performance diagnostics. Passionate about enhancing athletic performance through data and technology, Johannes has specialized as a Biomechanist and Data Analyst in Performance Diagnostics, working closely with top-tier athletes and practitioners.
Throughout his career, Johannes has been dedicated to solving complex sports performance problems whilst supporting athletes and practitioners to use precise data-driven insights for decision making.
Oceania and Asia-PAcific
Jamie Youngson
Languages: English
Jamie is an experienced Strength and Conditioning coach, with close to 20 years working between Olympic sport and professional rugby in Australia and Scotland. Coupled with a Master’s degree in Sports Science, Jamie aims to assist clients in Australia better understand how to leverage knowledge gained from VALD systems for higher level service delivery.
Daniel Romeo
Languages: English
Daniel holds both a Bachelor in Exercise and Sport Science and a Masters in Clinical Exercise Physiology. Daniel has a passion for the implementation of health technology, having previously utilised VALD’s technology with individuals with cancer to evaluate the reliability of VALD products during cyclical and profile chemotherapy side effect fluctuations. As an Exercise Physiologist, Daniel has experience working with individuals with chronic and complex conditions, making him best suited to assisting those in clinical settings get the most out of their VALD systems.
Sean McCleary
Languages: English
Sean is an experienced Strength and Conditioning Coach across both professional and semi-professional team sports including Cricket and Soccer, possessing a Bachelor Degree in Sport Science. Sean uses his applied experience to assist clients in New Zealand and the Asia-Pacific region.
South America & Europe
Martin Lara
Languages: Spanish & English
Martin has experience working with professional football clubs at both academy and first-team levels. He is a Certified Performance and Sport Scientist by the NSCA. Martin holds a Bachelors degree in Sports Science and a Masters in Sport Performance Optimization. He brings hands-on experience to our performance clients in LATAM and Europe, ensuring they receive top-notch support and guidance.
Africa & Middle East
Johan Pretorius
Languages: Afrikaans & English
Prior to working with VALD, Johan has worked in various settings as the Head of High Performance where he worked with both medical and strength and conditioning teams to ensure that athletes were aligned for optimal performance.
Johan holds a Bachelor of Science in Biokinetics, Masters in Sports & Exercise Medicine, and a second Masters in Sports Science. As a qualified Biokineticist, Johan integrates his passion for health and performance into his role at VALD.
Living in Cape Town, South Africa, with his family, Johan is passionate about sports and helping individuals reach their full potential.
What is Client Success at VALD
We offer our clients two proactive learning journeys to support implementation and ongoing applied system use. Clients can expect to receive proactive engagements from our Client Success Managers during onboarding and ongoing, on a quarterly basis, throughout their relationship with VALD.
If at any time clients feel they need support, refresher sessions, or additional opportunities to learn they are encouraged to reach out with their Client Success Manager via email or book a call using the booking links below.
If you require urgent technical support please contact support@vald.com.
Knowledge Base
Learn from our extensive list of system resources, including how-to guides, protocols, tutorials and software update information.
Blogs
Hear from industry leaders, product experts and other clients on how they are changing the game with VALD technology.
Webinars
Frequently updated, our webinar series covers in-depth topics and application case studies for your benefit.
