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Your onboarding journey

VALD's dedicated Client Success Team provide our clients with expert guidance in system adoption, implementation, and ongoing learning and development. 

You will be proactively engaged in onboarding activities by your Client Success Managers, who will share their applied knowledge to execute implementation solutions, helping you derive value from your systems.

Welcome to VALD

Your onboarding journey

VALD's dedicated Client Success Team provide our clients with expert guidance in system adoption, implementation, and ongoing learning and development. 

You will be proactively engaged in onboarding activities by your Client Success Managers, who will share their applied knowledge to execute implementation solutions, helping you derive value from your systems.

Getting started

Getting started

6 helpful articles to get you acquainted with your VALD Systems.

Onboarding: what to expect

Onboarding: what to expect

Our 2-value approach to the VALD onboarding journey.

Onboarding: pathway to success

Onboarding: pathways to success 

3 example learning pathways for onboarding success.

On-demand learning resources

On-demand learning resources

Our extensive library of learning resources.

Getting started
Getting started

Getting started

These articles will help you become acquainted with your system/s and some of the key processes in the VALD Hub platform.

Gat started

Get started with VALD Hub

Get to know the central data platform that connects all VALD systems.

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Get started with your VALD system

Get started with your VALD system

Use our resources to learn how to integrate your VALD systems into your everyday workflows.

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Create new users

Create new users

Set up new users for your VALD Hub, enabling them to start testing and viewing results.

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Set up user permissions

Set up user permissions

Structure your VALD hub permissions to enable specific features for your users.

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Create new profiles

Create new profiles

Learn how to set up a profile in VALD Hub, then start testing immediately.

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Troubleshoot common issues

Troubleshoot common issues

Use our helpful troubleshooting guide to solve common issues before contacting Support.

View article

Onboarding: what to expect
Onboarding: what to expect

Onboarding: what to expect    

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Once you have received your technology, you will be introduced to an Implementation Specialist Client Success Manager who will provide you with expert support in learning how to use and integrate VALD systems into your organization.
 
Following this period of integration, you will be introduced to an Applied Specialist Client Success Manager who will be matched with you by specialty and geography.
 

High engagement, higher success

Clients who engage in onboarding activities are more likely to have a successful experience.

Onboarding pathway chosen by you

One size does not fit all. Onboarding activities should be client-led to ensure they are fit for purpose.

Onboarding: pathways to success
Onboarding: pathways to success

Onboarding: pathways to success

Option 1: Integrated & applied learning

With nearly a decade of experience in integrating human measurement technology into performance and health settings,
we have identified some key activities that contribute to our clients having successful outcomes.
You will receive:Access to VALD Hub and other required system softwareResources (Getting Started Guides & User Guides)Introduction to your Client Success ManagerSupport to start basic testing and reporting using your new system You will learn about:Testing protocolsManagement of profiles and reporting in VALD Hub Management of Groups and Categories in VALD Hub Available software integrations You will be supported to:Embed the new VALDsystem within your business contextEnsure all users in your business are up-skilled in testing practices and protocolsResolve workflow adoptionchallenges You will be able to:Confidently use your VALD system within your business contextBook in additional time with your Client SuccessManager to help advance your system You will receive:Ongoing support from your Client Success Manager Resources, guides and updates about your system to ensure you continue to derive value GETTING STARTED FOUNDATIONAL KNOWLEDGE WORKFLOW REFINEMENT ADVANCED APPLICATION CLIENT SUCCESS
You will receive:Access to VALD Hub and other required system softwareResources (Getting Started Guides & User Guides)Introduction to your Client Success ManagerSupport to start basic testing and reporting using your new system You will learn about:Testing protocolsManagement of profiles and reporting in VALD Hub Management of Groups and Categories in VALD Hub Available software integrations You will be supported to:Embed the new VALDsystem within your business contextEnsure all users in your business are up-skilled in testing practices and protocolsResolve workflow adoptionchallenges You will be able to:Confidently use your VALD system within your business contextBook in additional time with your Client SuccessManager to help advance your system You will receive:Ongoing support from your Client Success Manager Resources, guides and updates about your system to ensure you continue to derive value GETTING STARTED FOUNDATIONAL KNOWLEDGE WORKFLOW REFINEMENT ADVANCED APPLICATION CLIENT SUCCESS

Option 2: Mixed learning

Have a meeting with our Client Success Managers at a point in onboarding that suits you, engaging with
VALD’s extensive Knowledge Base for self-directed learning.
You will receive:Access to VALD Hub and other required system softwareResources (Getting Started Guides & User Guides)Introduction to your Client Success ManagerSupport to start basic testing and reporting using your new system You can contact your CSM at a time convenient to you to discuss:Embedding your VALD system within your business contextUp-skilling you or your team in use of the system/sResolving workflow adoption challenges You will have access to self- guided learning resources, including:System protocolsHow-to video tutorials for VALD system useBlogs, case studies and industry articlesInfo on updates, new features and the latest VALD apps and software SELF-DIRECTEDLEARNING ACTIVITIES CONTACT YOUR CSM GETTING STARTED
You will receive:Access to VALD Hub and other required system softwareResources (Getting Started Guides & User Guides)Introduction to your Client Success ManagerSupport to start basic testing and reporting using your new system You can contact your CSM at a time convenient to you to discuss:Embedding your VALD system within your business contextUp-skilling you or your team in use of the system/sResolving workflow adoption challenges You will have access to self- guided learning resources, including:System protocolsHow-to video tutorials for VALD system useBlogs, case studies and industry articlesInfo on updates, new features and the latest VALD apps and software SELF-DIRECTEDLEARNING ACTIVITIES CONTACT YOUR CSM GETTING STARTED

Option 3: Self-directed learning

Many VALD clients love engaging with VALD’s on-demand resources available via our Knowledge Base and Webinar Series.

If you would prefer to learn at your own pace, tell your Client Success Manager, who will tailor their engagements based on your preferences. 

If you intend to take a more hands-off approach to onboarding, don’t forget to follow our social media accounts for daily tips, news, and updates on VALD systems.

Self-directed learning
Learning Center
Learning Center

Learning Center

Knowledge base

Knowledge Base

Learn from our extensive list of system resources, including how-to guides, protocols, tutorials and software update information.

Blogs

Blogs

Hear from industry leaders, product experts and other clients on how they are changing the game with VALD technology.                  

Webinars

Webinars

Frequently updated, our webinar series covers in-depth topics and application case studies for your benefit.        

Schedule a learning session

Meet your Client Success Manager

Sean McCleary

Location: New Zealand

Sean is an experienced Strength and Conditioning Coach across both professional and semi-professional team sports including Cricket and Soccer, possessing a Bachelor Degree in Sport Science. Sean uses his applied experience to assist clients in New Zealand and the Asia-Pacific region.

Daniel Romeo

Location: Sydney, Australia

Daniel holds both a Bachelor in Exercise and Sport Science and a Masters in Clinical Exercise Physiology. Daniel has a passion for the implementation of health technology, having previously utilised VALD’s technology with individuals with cancer to evaluate the reliability of VALD products during cyclical chemotherapy and profile side effect fluctuations. As an Exercise Physiologist, Daniel has experience working with individuals with chronic and complex conditions, making him best suited to assisting those in clinical settings to get the most out of their VALD systems.

Jamie Youngson

Location: Brisbane, Australia

Jamie is an experienced Strength and Conditioning coach with close to 20 years working between Olympic sport and professional rugby in Australia and Scotland. Coupled with a Master’s degree in Sports Science, Jamie aims to assist clients in Australia in better understanding how to leverage knowledge gained from VALD systems for higher-level service delivery.

Lucas Galmiche

Location: France

Lucas has conducted research into biomechanics and exercise physiology protocols with some of the best athletes in France. Lucas leverages his background in Sport Sciences when assisting our clients in Europe.



Johannes Zimmer

Location: Germany

Johannes holds a Master of Science in Diagnostics and Intervention in Elite Sports from universities in Leipzig and Stockholm. He has built a career working in elite sports institutions by focusing on sports science research and performance diagnostics. Passionate about enhancing athletic performance through data and technology, Johannes has specialized as a Biomechanist and Data Analyst in Performance Diagnostics, working closely with top-tier athletes and practitioners.

Throughout his career, Johannes has been dedicated to solving complex sports performance problems whilst supporting athletes and practitioners to use precise data-driven insights for decision making.

 

Luke van Zyl

Location: United Kingdom

Luke is a Physiotherapist with a decade of experience in elite sport. He has worked with elite football teams including The Premier League and WSL, where VALD technologies were instrumental in his clinical routine for rehabilitation, monitoring, and training purposes. Luke applies his knowledge and experience to help clinicians maximise their VALD products to improve patient care and workflow efficiency.

Scott Vallance

Location: United Kingdom

Scott has previously worked as a Sport Scientist and Strength & Conditioning Coach within professional sports clubs in the UK. Scott uses his vast knowledge and experience to assist clients in the UK, Europe, and Africa regions.

Gabriel Manoel

Location: United States

Prior to joining VALD, Gabriel spent over a decade in elite professional sport and clinical practice in the United States, working in various roles across rehabilitation, performance, and sports science. Gabriel holds a bachelor’s degree in Kinesiology and a clinical doctorate in Physical Therapy. Gabriel utilizes his clinical expertise and applied knowledge to better assist clients in The Americas.

Erica Searfoss

Location: United States

Erica studied kinesiology and exercise science in her undergraduate program and went on to receive her Doctorate in Physical Therapy. Erica has experience working as a Physical Therapist in the Washington, DC and northern Virginia area where she practiced as a clinician in out-patient, acute care, home health, and in-patient rehabilitation. Erica brings her extensive clinical background when assisting clients in the Americas region.

Tom Milroy

Location: United States

Prior to joining VALD, Tom spent over 10 years working in elite collegiate and professional sport as a Sports Scientist, Strength & Conditioning coach, and High-Performance Director.

He holds a Master’s degree in Health and Human Performance, and has worked with athletes across all sports in rehab, return-to-play and performance enhancement settings. Tom applies his practical experiences to help clients in the Americas.

 

Karim Derqaoui

Location: United States

Prior to working with VALD’s Client Success team, Karim had spent over a decade working with elite football clubs in a variety of coaching roles. Earning his Masters in Exercise Physiology, Karim is the key Client Success contact for our high-performance clients in the Americas region.

Chris Gering

Location: United States

In 2017, Chris earned his Doctorate in Physical Therapy from Northern Arizona University. A former injury-plagued collegiate baseball player, he is passionate about maximizing human potential. Alongside managing a mobile PT practice and photography business in Seattle, he travels frequently around the globe. His interests in sport, rehab, and data analysis led him to VALD in 2022, where he balances clinical expertise, problem-solving, and creative expression. Chris has worked at VALD as a Business Development Manager at VALD for 18 months, prior to moving over to the Client Success Team where he feels his applied knowledge will help our clients successfully implement their technology into their business context.

Craig Whitworth-Turner

Locations: United States

Craig Whitworth-Turner has over a decade of experience in elite sports, specializing in sports science and strength and conditioning. He has held key roles at the University of Pennsylvania, working with the men’s and women’s basketball teams, the NBA's Philadelphia 76ers, N.C. State University. His international experience includes consulting for NK Istra 1961 Football Club in Croatia and working with The Nike Academy. Craig holds a Doctorate degree in sport & exercise science from Liverpool John Moores University

Caroline Smith

Location: United States

Prior to joining the Client Success team, Caroline amassed experience collaborating with collegiate-level athletes, with a focus in football, baseball, and basketball. Possessing a bachelor's degree in Kinesiology, she is presently pursuing a Masters in Science with a specialization in Sports Performance and Coaching. Caroline's expertise is more effectively applied in the performance sector of sports, utilizing biomechanics and objective data.

Michael Dhaliwal

Location: Canada

Michael lives in British Columbia, Canada, and has worked in various performance and health settings, including sports science, high-performance sport, and rehabilitation. He holds a bachelor’s degree in Physical Education and Coaching and is a certified Strength and Conditioning Coach. Currently, Michael is completing his MSc in Kinesiology with a specialization in Skill Acquisition. Michael’s expertise focuses on knowledge translation about collecting accurate and reliable data and allowing for the application of that data to inform the decision-making process.

Martin Lara 

Location: LATAM

Languages: Spanish and English

Martin has experience working with professional football clubs at both academy and first-team levels. He is a Certified Performance and Sport Scientist by the NSCA. Martin holds a Bachelors degree in Sports Science and a Masters in Sport Performance Optimization. He brings hands-on experience to our performance clients in LATAM and Europe, ensuring they receive top-notch support and guidance.



Johan Pretorius

Location: South Africa

Prior to working with VALD, Johan has worked in various settings as the Head of High Performance where he worked with both medical and strength and conditioning teams to ensure that athletes were aligned for optimal performance.

Johan holds a Bachelor of Science in Biokinetics, Masters in Sports & Exercise Medicine, and a second Masters in Sports Science. As a qualified Biokineticist, Johan integrates his passion for health and performance into his role at VALD.

Living in Cape Town, South Africa, with his family, Johan is passionate about sports and helping individuals reach their full potential.

 

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Dan
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Erica
Tom Milroy2
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