Your nominated primary administrator will have received an email from your Client Success Manager. If you have not received this email, please contact your primary account administrator or email your Business Development Manager for guidance.
Your onboarding journey
VALD's dedicated Client Success Team provide our clients with expert guidance in system adoption, implementation, and ongoing learning and development.
You will be proactively engaged in onboarding activities by your Client Success Managers, who will share their applied knowledge to execute implementation solutions, helping you derive value from your systems.
Welcome to VALD
Your onboarding journey
VALD's dedicated Client Success Team provide our clients with expert guidance in system adoption, implementation, and ongoing learning and development.
You will be proactively engaged in onboarding activities by your Client Success Managers, who will share their applied knowledge to execute implementation solutions, helping you derive value from your systems.
Get started with VALD Hub
Get to know the central data platform that connects all VALD systems.
Get started with your VALD system
Use our resources to learn how to integrate your VALD systems into your everyday workflows.
Create new users
Set up new users for your VALD Hub, enabling them to start testing and viewing results.
Set up user permissions
Structure your VALD hub permissions to enable specific features for your users.
Create new profiles
Learn how to set up a profile in VALD Hub, then start testing immediately.
Troubleshoot common issues
Use our helpful troubleshooting guide to solve common issues before contacting Support.
Once you have received your technology, you will be introduced to an Implementation Specialist Client Success Manager who will provide you with expert support in learning how to use and integrate VALD systems into your organization.
Following this period of integration, you will be introduced to an Applied Specialist Client Success Manager who will be matched with you by specialty and geography.
High engagement, higher success
Clients who engage in onboarding activities are more likely to have a successful experience.
Onboarding pathway chosen by you
One size does not fit all. Onboarding activities should be client-led to ensure they are fit for purpose.
Many VALD clients love engaging with VALD’s on-demand resources available via our Knowledge Base and Webinar Series.
If you would prefer to learn at your own pace, tell your Client Success Manager, who will tailor their engagements based on your preferences.
If you intend to take a more hands-off approach to onboarding, don’t forget to follow our social media accounts for daily tips, news, and updates on VALD systems.
Knowledge Base
Learn from our extensive list of system resources, including how-to guides, protocols, tutorials and software update information.
Blogs
Hear from industry leaders, product experts and other clients on how they are changing the game with VALD technology.
Webinars
Frequently updated, our webinar series covers in-depth topics and application case studies for your benefit.
Sean McCleary
Location: New Zealand
Sean is an experienced Strength and Conditioning Coach across both professional and semi-professional team sports including Cricket and Soccer, possessing a Bachelor Degree in Sport Science. Sean uses his applied experience to assist clients in New Zealand and the Asia-Pacific region.
Daniel Romeo
Location: Sydney, Australia
Daniel holds both a Bachelor in Exercise and Sport Science and a Masters in Clinical Exercise Physiology. Daniel has a passion for the implementation of health technology, having previously utilised VALD’s technology with individuals with cancer to evaluate the reliability of VALD products during cyclical chemotherapy and profile side effect fluctuations. As an Exercise Physiologist, Daniel has experience working with individuals with chronic and complex conditions, making him best suited to assisting those in clinical settings to get the most out of their VALD systems.
Jamie Youngson
Location: Brisbane, Australia
Jamie is an experienced Strength and Conditioning coach with close to 20 years working between Olympic sport and professional rugby in Australia and Scotland. Coupled with a Master’s degree in Sports Science, Jamie aims to assist clients in Australia in better understanding how to leverage knowledge gained from VALD systems for higher-level service delivery.
Lucas Galmiche
Location: France
Lucas has conducted research into biomechanics and exercise physiology protocols with some of the best athletes in France. Lucas leverages his background in Sport Sciences when assisting our clients in Europe.
Luke van Zyl
Location: United Kingdom
Luke is a Physiotherapist with a decade of experience in elite sport. He has worked with elite football teams including The Premier League and WSL, where VALD technologies were instrumental in his clinical routine for rehabilitation, monitoring, and training purposes. Luke applies his knowledge and experience to help clinicians maximise their VALD products to improve patient care and workflow efficiency.
Scott Vallance
Location: United Kingdom
Scott has previously worked as a Sport Scientist and Strength & Conditioning Coach within professional sports clubs in the UK. Scott uses his vast knowledge and experience to assist clients in the UK, Europe, and Africa regions.
Gabriel Manoel
Location: United States
Prior to joining VALD, Gabriel spent over a decade in elite professional sport and clinical practice in the United States, working in various roles across rehabilitation, performance, and sports science. Gabriel holds a bachelor’s degree in Kinesiology and a clinical doctorate in Physical Therapy. Gabriel utilizes his clinical expertise and applied knowledge to better assist clients in The Americas.
Erica Searfoss
Location: United States
Erica studied kinesiology and exercise science in her undergraduate program and went on to receive her Doctorate in Physical Therapy. Erica has experience working as a Physical Therapist in the Washington, DC and northern Virginia area where she practiced as a clinician in out-patient, acute care, home health, and in-patient rehabilitation. Erica brings her extensive clinical background when assisting clients in the Americas region.
Karim Derqaoui
Location: United States
Prior to working with VALD’s Client Success team, Karim had spent over a decade working with elite football clubs in a variety of coaching roles. Earning his Masters in Exercise Physiology, Karim is the key Client Success contact for our high-performance clients in the Americas region.
Luciano Tomaghelli
Location: Argentina
Luciano holds a Bachelor in Exercise Science and an MSc in Sports Biomechanics. Having worked in the sports performance industry for over 10 years, Luciano has served several organizations globally including elite soccer clubs, national sports associations and Olympic sports organizations.
Caroline Smith
Location: United States
Prior to joining the Client Success team, Caroline amassed experience collaborating with collegiate-level athletes, with a focus in football, baseball, and basketball. Possessing a bachelor's degree in Kinesiology, she is presently pursuing a Masters in Science with a specialization in Sports Performance and Coaching. Caroline's expertise is more effectively applied in the performance sector of sports, utilizing biomechanics and objective data.
Michael Dhaliwal
Location: Canada
Michael lives in British Columbia, Canada, and has worked in various performance and health settings, including sports science, high-performance sport, and rehabilitation. He holds a bachelor’s degree in Physical Education and Coaching and is a certified Strength and Conditioning Coach. Currently, Michael is completing his MSc in Kinesiology with a specialization in Skill Acquisition. Michael’s expertise focuses on knowledge translation about collecting accurate and reliable data and allowing for the application of that data to inform the decision-making process.
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Anyone can book a call with their CSM via the link here.
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Download the applicable apps from VALD Hub, or the App Store by simply searching the name of the system e.g., ForceDecks.
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To start using our software, you will need to activate your VALD Hub login.
You will have received an email titled VALD New User containing a link to set up your account.
If you have not received this email, please contact support@vald.com.
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For urgent questions and support please reach out to support@vald.com.
For guidance in system implementation, applied questions, or questions about acquiring new systems please contact your Client Success Manager.
We also have a series of Trouble Shooting Guide in our Knowledge Base which can be access here.
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For issues with customs or shipment delays please email customs@vald.com.
For issues with systems once they have arrived, please email support@vald.com.